Pigtou.com is supported by its audience. When you buy through the links on our website, we may earn a small commission.
It’s been another long, hard day’s work and all that you want to do when you return home is to watch your favorite TV show on the Paramount Plus app. After turning on the TV and opening the app, all that shows on your TV is a pitch-black screen.
Before going into complete panic mode, this article seeks to provide you with the troubleshooting steps required to solve this kind of issue.
Step-by-step download instructions
Paramount Plus is a popular streaming service that provides users access to a complete bouquet of original Paramount series, hit TV shows, and popular movies across all genres. We recommend Paramount Plus as an ideal streaming app if you have a Samsung TV.
First, let’s ensure the app is installed on your Samsung TV. If not, you can follow these steps to download and install it:
- Click on the ‘Apps’ option using your Samsung TV remote
- Navigate to and select the ‘Search’ icon
- Search for ‘Paramount +’
- Choose the ‘Install’ option to download the app
- Select the ‘Open’ option to start the Paramount Plus app.
Access your account securely
Once the Paramount Plus app is successfully installed on your TV, you must create a user account and sign in to access all of your favorite content. Follow these steps to sign in:
- Open the Paramount Plus app
- Select the option to ‘Sign In.’
The following image should appear on your Samsung TV screen, allowing you to choose the preferred method of sign-in:
- On your Samsung TV: Enter the desired email address and password used to create your Paramount Plus account and sign in.
- On the Web: Visit paramountplus.com/ on a PC or mobile device, enter the activation code provided by your Samsung TV, and select the ‘Activate’ option. This step will be required if you have not signed in to Paramount+ on your computer.
- On the App: you’ll have to link your Paramount Plus account to your TV by using the mobile app. Make sure your TV and smartphone are on the same WiFi network.
Options that can help resolve the issue
It would help if you were confident that the Paramount Plus app was downloaded and successfully signed-in to. Unfortunately, problems surrounding the app may only surface the next day once you have tried to open the app, and all that is shown on-screen is a spinning circle followed by a blank screen.
The primary causes behind the Paramount Plus app not working can include the following:
- TV problems
- App-related bugs
- Network Issues
The following section will discuss the most commonly known troubleshooting solutions to the above-highlighted problems.
1. Troubleshoot device-specific faults
Technical issues experienced by your TV can often extend into downloaded apps, causing them to function poorly. Try the following steps to resolve any ongoing problems with your Samsung TV.
2. Make sure it’s a supported model
Before proceeding with further assessment, it is crucial to understand that the Paramount Plus app only operates on Samsung TVs produced since 2017. You can establish your TV’s year of production by studying the model code and serial number found on the device:
- Check the back of the TV
- More recent models of Samsung TV can provide you with the model description by navigating to the Main Menu – Support – Contact Samsung
3. Decode your model number
Once the model code of your TV has been established, the next step is to understand what each of the numbers and letters in the code represents. The code will help you to identify if the Paramount Plus app is compatible with your device.
Significant differences exist between the model codes created for Samsung TVs produced before 2017 and after, making the TVs easy to differentiate. The following detailed images will assist you in understanding your TV model code:
TV model codes produced before 2017:
TV model codes produced since 2017:
4. Stream using Roku, Fire Stick, etc.
Should you realize that your TV was produced before 2017 and the Paramount Plus app is incompatible as a result, another troubleshooting option is to access the Paramount Plus app using an external streaming device, such as the following:
Another strongly suggested alternative would be the Amazon Prime app. If you already have an Amazon Prime account, users can access any of the Paramount Plus content via Amazon Prime. User reports suggest that the Amazon Prime app offers a better overall user experience and is a fantastic potential solution, reducing the need to rely on the Paramount Plus app alone.
5. Install the latest firmware
After successfully updating their TV software, several user reports have found a resolution to any issues with the Paramount Plus app. To update your Samsung TV’s software, follow these steps:
- Turn on your TV
- Go to ‘Settings’
- Select the ‘Support’ option
- Navigate to ‘Software Update’
- Select the ‘Update now’ option
Do not turn the TV off during this update process. Once complete, your TV will restart automatically.
6. Erase all settings
To ensure that you tried every possible solution around potential TV problems, a final suggestion would be to factory reset your TV. Several users have found success and could use the Paramount Plus app on their Samsung TV after doing so. Follow these steps to factory reset your TV:
- Press the ‘Home’ button on your TV remote
- Navigate to ‘Settings’
- Select the ‘General’ option
- Select the ‘Reset’ option
- Enter the required security PIN
- Select the option to ‘Reset all settings’
The TV will automatically begin to switch off and then display the initial setup screen, requiring for you to reinstall the Paramount Plus app once the factory reset is complete.
