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How to Fix the Spotify App Not Working on Roku TV? [12 Easy Solutions]

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If the Spotify app has suddenly stopped working on your Roku TV, do not fear. The following guide will assist you in fixing this issue. This known problem can present itself in several ways:

  • The app is stuck on the Spotify logo and never loads
  • You installed the Spotify app and it freezes on a black screen when you try to open it
  • The Spotify app has never worked on your Roku TV and your smartphone does not identify a TV version of the Spotify app installed
  • Every other channel works normally except for Spotify
  • No error messages or error codes received when opening the Spotify app
  • When opening the Spotify app, you hear a “clicking” noise but the app does not load
  • When opening the Spotify app, you get redirected to the Roku home screen
  • The Spotify login page loads properly but when you click on the “Login” button, nothing happens

If any of the above is applies to your current problem, proceed to the solutions below.

Why is Spotify Not Working on Roku TV?

Based on findings from Roku TV users, the primary causes for the issue are firmware update bugs and outdated versions of the Spotify app. These can be solved easily by carefully following the solutions below.

12 Actionable Solutions to Fix and Forget About the Spotify App Not Working on Roku TV

Each troubleshooting suggestion below has been compiled against numerous reports from Roku and Spotify users with experience solving this known issue. Note that this list has been created with an order of effectiveness in mind; please ensure to work through it numerically and take the time needed to assess if each step has worked as expected.

1) Remove the Spotify App, Restart Roku and Reinstall the Spotify App Again

This solution has been reported as one of the most common ways to resolve issues with the Spotify app on Roku devices. However, should the problem persist or return to your device, it is suggested to repeat this process as a first step. Please follow the steps exactly as described, or else there is a chance it will not work.

  • Delete the Spotify app from Roku TV
  • Restart Roku TV (Settings – System – System Restart)
Restart Roku TV
‘System restart’ option on Roku menu / Image: Pigtou.com
  • Reinstall the Spotify app on your Roku TV device

2) Bypass Spotify Login from Your Smartphone

Users can force bypass the Spotify app’s loading screen by using their smartphone. Some Roku TV users have reportedly found success after trying this solution.

  • Turn on the TV and open the Spotify app on your Roku TV
  • Open the Spotify app on your smartphone
  • Go to Settings (The gear-shaped icon) – Devices – Devices Menu and select your Roku device from the list shown on your smartphone
Bypass Spotify Login from Your Smartphone
Select your Roku device from Spotify ‘Devices menu’ / Image: Pigtou.com

The above steps should force the login process to proceed on your Roku TV

RELATED: “Something went wrong, have another go” on Spotify

3) Clear Roku Cache

Clearing the cache of your Roku TV device has been reported as another possible way to resolve the Spotify app not working on your Roku TV. To dump the cache of your Roku device, follow these steps:

  • Turn on your TV
  • On the Roku TV remote, press the Home button five times
  • Press the Up button once
  • Press the Rewind button twice
  • Press the Fast Forward button twice
Clear Roku TV Cache with the Remote Combination
Follow 5 steps to clear cache on Roku / Image: Pigtou.com

Your TV may showcase actions such as freezing the screen or turning on and off multiple times. Please wait until your TV has finished rebooting and successfully reloaded the Roku home screen, allowing you to test the Spotify app again.

4) Update Spotify App

You may have installed or run an older Spotify app version. In some instances, this has been reported as the cause. To update the Spotify app:

  • Turn on your TV
  • Highlight the Spotify app on the Roku home screen
  • Press the Star (*) button on your Roku remote
  • Select the Check for Updates option

5) Factory Reset Roku Streaming Device

Factory resetting your Roku TV device has solved many potential issues. However, the process of factory resetting will depend on your Roku model. If you have a Roku streaming device such as the Roku Ultra, Roku Express or Roku Express+, follow these steps below:

  • Turn on your TV
  • Locate the Reset button on the back of your device, pressing and holding it with a pen or pinpoint until the Roku logo reappears on-screen
Reset Roku streaming device / Image: Pigtou.com

If you are the owner of a Roku stick, such as the Roku Streaming Stick or Roku Streaming Stick+, the reset process is as follows:

  • Turn on your TV
  • Press and hold the Reset button on the stick for roughly 10 seconds, until a light starts blinking
  • Wait for the Let’s Get Started menu to appear on-screen
Reset Roku streaming stick / Image: Pigtou.com

It’s essential to remember that resetting your Roku device will erase all current data and user settings. Therefore, please ensure you set up your Roku device and log into your existing user account again after performing a factory reset.

6) Update Roku Firmware

Roku TV firmware updates can be made available over time, with these updates aimed at resolving any known bugs, incompatibility issues, or TV adjustments required in order to run Roku TV optimally.

  • Go to Settings – System – Software Update
  • Select the Check Now option
Update Roku Firmware
Update Roku firmware from the menu / Image: Pigtou.com

If there is an available firmware update, your Roku device will automatically install it and reboot the system.

7) Remove Other Apps from Roku Device

Each app installed will consume a certain amount of available memory on your TV. Should this memory bank become full, the ability of apps to perform optimally can quickly diminish. It is strongly suggested to uninstall any unused apps and keep the TV memory in good order.

  • Highlight the app you wish to delete
  • Press the Star (*) button on your Roku remote
  • Select the Remove Channel option

8) Reboot Roku and TV

Reports state that rebooting your TV and Roku device can resolve issues such as the Spotify app not opening and loading correctly.

  • Turn on your TV and Roku streaming device
  • Remove the TV’s power cable from the electrical socket
  • Remove the Roku devices power cable from the wall socket as well
  • Plug both the device and TV back into their respective wall sockets after waiting for a few minutes
  • Assess whether the issue is resolved

9) Verify Internet Connection and Speed

If your internet speed is under 10 Mbps, the Spotify app will not load correctly.

The first step taken is to establish that you are on the desired WiFi network and that your Roku device is not mistakenly connected to an unknown public-facing WiFi:

  • Go to Settings – Network – Set Up Connection
  • Choose the Wireless option (or Wired, if your TV is connected to the internet via an ethernet cable)
  • Choose the desired WiFi network and enter the required password
  • Click on Connect
Verify the WiFi network on Roku
Verify the WiFi network on Roku / Image: Pigtou.com

We will then need to conduct an internet speed test using an available smartphone, laptop, or another device:

  • Ensure the device being used is on the same WiFi network as your Roku TV
  • Go to Ookla and click on “Go”

If the resultant download speed is less than 10 Mbps, please move on to the next solution provided. If it is above 10 Mbps, please reset your router by pressing the “Reset” button at the back of the device.

10) Cast from Smartphone or Tablet

If none the solutions have proven successful, another option is to cast Spotify from your smartphone or tablet to the Roku TV.

To cast from Android:

  • Go to Settings – Bluetooth and Device Connection – Connection Preferences – Cast
  • Find and select your Roku player from the available list shown 

To cast from iPhone:

  • Drag down from the upper right corner to open the Quick Settings menu
  • Click on Screen Mirroring
  • Find your Roku Player from the available list and select it
Cast from iPhone - press on Screen Mirorring icon
Press on ‘Screen Mirroring icon / Image: Pigtou.com

Once successfully connected, your mobile devices’ screen should be visible on your TV.

Remember the following two requirements should you be casting with the Roku app:

  • Both the Roku TV and your smartphone need to be on the same WiFi network
  • Screen mirroring mode must be set to the Prompt or Always Allow options in your Roku TV settings (Settings – Screen Mirroring – Screen Mirroring Mode)

11) Wait for a New Spotify Update

A handful of user reports have suggested that after trying all the solutions above without success, they eventually resolved the issue by running the next available release of Spotify software updates.

We recommend that you contact Spotify and report this issue experienced with your Roku TV. They will ask for details about your device setup, the apps installed as well as the problem at hand in order to further assess.

12) Update Your Streaming Equipment

If you own an outdated version of the Roku TV device, another recommendation would be to replace it with a newer model and version of the Roku streaming device as this could solve the Spotify incompatibility issue.

As an alternative to Roku TV, users have also highlighted devices such as Google Chromecast or Apple TV.


Roku Streaming Stick 4K | Streaming Device 4K/HDR/Dolby Vision with Roku Voice Remote and TV Controls

Google Chromecast:

Chromecast with Google TV (4K)- Streaming Stick Entertainment with Voice Search - Watch Movies, Shows, and Live TV in 4K HDR - Snow

Apple TV:

Apple TV 4K HD 32GB Streaming Media Player HDMI with Dolby Digital and Voice search by Asking the Siri Remote, Black, MQD22LL/A-32G (Renewed)

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Pigtou Editorial Team

A group of tech enthusiasts who find pleasure in troubleshooting and resolving various issues. When we're not engaged in writing, we typically enjoy playing table football or spending time with our office dog.
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